Privacy Policy

2. Information We Collect

We collect personal data only when you actively provide it to us. This typically occurs when you:

• Submit our website contact form (name, email address, phone number, and any message you choose to include)
• Send us a direct email enquiry
• Engage with us in the course of a project (which may include content files, briefs, and feedback)

We also collect certain technical data automatically when you visit our website, including your approximate IP address, browser type, pages visited, and time of visit. This data is gathered through server logs and standard web analytics, and does not on its own identify you personally.

We do not request sensitive personal data — such as identity card numbers, financial account information, or health records — through our website.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and discuss how our services may suit your needs
• Prepare and deliver the writing or editorial assistance you have engaged us for
• Manage our working relationship and keep relevant project records
• Send you service-related communications (not marketing material, unless you separately request updates)
• Improve how our website functions and what content it presents

We do not use your personal data for automated profiling, and we do not sell or rent your information to any third party for advertising or commercial purposes.

4. Sharing of Information

We do not sell, trade, or rent your personal data. We may share limited information with trusted third-party service providers who support the operation of our business, such as:

• Email and communication platforms used to manage correspondence
• Secure cloud storage for project files
• Website analytics tools

These providers are only permitted to use your data in ways necessary to carry out their service to us, and are required to handle it with appropriate care. We may also disclose information if required to do so by Malaysian law or regulation.

5. Cookies

Our website uses cookies — small text files stored in your browser — to help us understand how visitors navigate the site and to remember your preferences (such as your cookie consent choice). We use only functional and analytical cookies; we do not use cookies for targeted advertising.

You can read more about the specific cookies we use and manage your preferences on our Cookie Policy page.

6. Retention

We keep your personal data for as long as is necessary to fulfil the purpose for which it was collected, and in line with any applicable record-keeping obligations. As a general guide:

• Enquiry-related data is typically held for up to 12 months if no engagement follows
• Project records are held for up to 3 years after completion of the relevant engagement
• Technical log data may be retained for up to 6 months

Once information is no longer required, we take reasonable steps to delete or anonymise it.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights over your personal data. You may:

• Ask us to confirm whether we hold personal data about you
• Request access to that data
• Ask us to correct inaccurate or incomplete data
• Withdraw any consent you have given for us to process your data
• Request that we limit or stop using your data in certain circumstances

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable requirements.

8. Security

We take reasonable technical and organisational steps to protect the personal data we hold from unauthorised access, disclosure, alteration, or loss. This includes secure email practices, restricted access to project files, and regular review of our data handling procedures.

No method of transmission over the internet is entirely without risk. If you have concerns about the security of information you have shared with us, please contact us directly and we will address them promptly.

9. Children

Our services are intended for businesses and professional content teams. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data to us, please contact us and we will take steps to remove that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we work, or in applicable law. When we make material changes, we will update the date shown at the top of this page. We encourage you to review this page periodically.

Continued use of our website after a change is posted constitutes your acknowledgement of the updated policy.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out: